Shipping policy

Last updated: August 10, 2026

Order Processing

Orders are normally processed within one business day after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. Processing times may be extended during product launches, promotions, or periods of unusually high demand.

United States Shipping

Standard shipping: USD $9.99, or free for orders of USD $60 or more.
Estimated standard delivery: 7–10 business days after dispatch.
Expedited shipping: USD $50.
Estimated expedited delivery: 3–5 business days after dispatch.

Delivery estimates are not guarantees and do not include order-processing time, weekends, public holidays, carrier disruptions, customs clearance, severe weather, or events outside our reasonable control. Expedited service may not be available for every address or item.

International Shipping

International shipping is available only to destinations offered at checkout. Available services, charges, and estimated delivery times are shown at checkout and may vary by destination. Orders may be fulfilled through different fulfillment centers, and the fulfillment location is assigned automatically.

Import Duties and Taxes

Orders fulfilled domestically will not incur import charges. For international shipments, import duties, taxes, brokerage charges, and customs-clearance fees, if assessed, are the customer’s responsibility unless they are collected at checkout. HESACO is not responsible for customs delays or for packages refused because applicable import charges were not paid.

Tracking and Delivery

When tracking is available, we will send tracking information to the email address provided at checkout. Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if tracking shows an unusual delay or if a package is marked delivered but cannot be located.

Address Changes and Delivery Issues

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment. If a package is returned because of an incorrect address, refusal, failed delivery, or unpaid import charges, any reshipping costs and non-refundable carrier charges may be deducted from the amount returned, except where prohibited by applicable law.