Refund policy

Last updated: August 10, 2026

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unwashed, unused, free from marks, fragrance, makeup, or damage, with its original tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

Starting a Return

To request a return, use our Contact Us page or email hesacofashion@outlook.com. Include your order number, the email address used at checkout, the item you wish to return, and the reason for your request.

All returns must be authorized before shipment. If your return is accepted, we will provide instructions explaining how and where to send your package. Do not send an item to the address shown on the original parcel or to any fulfillment center unless our support team has provided that address in written return instructions. Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns and should use a tracked shipping service. If an item is confirmed to be damaged, defective, or incorrect, HESACO will provide an appropriate remedy and cover return shipping where a return is required.

Original expedited shipping charges, customs duties, taxes, and brokerage charges are non-refundable. Original standard delivery charges will be handled as required by the laws applicable to the order.

Damages and Issues

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly and, where possible, within seven days of delivery. Include your order number and clear photographs so that we can evaluate the issue and make it right. A request made after seven days does not remove any non-waivable rights available under applicable consumer law.

Exceptions and Non-Returnable Items

Gift cards are not returnable. For hygiene reasons, underwear, earrings, and swimwear with a removed or disturbed hygiene liner are not eligible for change-of-mind return. Items clearly marked “Final Sale” are not eligible for change-of-mind return.

These exclusions do not limit rights relating to an item that is faulty, damaged, misdescribed, or otherwise protected by applicable law. Contact us if you have questions about the eligibility of a specific item.

Exchanges

We do not currently offer direct exchanges. The fastest way to obtain a different size, color, or style is to request a return for the eligible item and place a separate order for the replacement item.

European Union and United Kingdom Cancellation Rights

If an order is shipped to the European Union or the United Kingdom, applicable distance-selling laws may give you the right to cancel the order within 14 days after delivery without providing a reason. After notifying us, you must return the item within the period required by applicable law. The item may be handled only as reasonably necessary to inspect it and must be returned with its tags and original packaging where possible.

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, you are responsible for the direct cost of returning the item. Any refund of the original standard delivery charge will be made as required by applicable law. This section does not limit any longer 30-day return period offered elsewhere in this policy.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method, normally within 10 business days after approval. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at hesacofashion@outlook.com.